Safe and Responsible Betting

hibij Responsible Gaming — Your Protection Is Our Priority

Enjoy entertainment within your limits. We are always here to make sure your gaming experience on hibij stays fun and in control.

Our Commitment

Why Responsible Gaming Matters

Online gaming and betting should be purely a form of entertainment — the thrill of a cricket match, the excitement of slots, or the enjoyment of casino games — all of it is best experienced when done in a controlled and planned way. hibij believes that responsible gaming is not just a policy; it is a way of life. We want every player to end each session with a clear head and a positive experience.

Betting should never be a source of income or a way to solve financial problems. It is entirely for entertainment, and you should only play with money you can afford to lose without it affecting your daily life. At hibij we provide a number of effective tools to help you set those limits.

Protection Features

Our Protection Tools

Deposit Limit

You decide the maximum amount you want to deposit each day, week, or month. Once a limit is set, it takes effect immediately. Reducing a limit applies straight away, but increasing one is subject to a set waiting period — this is for your own protection.

Time-Out Break

If you feel you need a short break, use the time-out feature — pause your account for anywhere from 24 hours to 6 weeks. During this time you will not be able to log in or place bets, but your balance will remain safe.

Self-Exclusion

If you feel you need a longer break, you can request to close your account for 6 months, 1 year, or permanently through self-exclusion. No promotional emails will be sent during this period. Our support team will assist you through the process.

Bet and Loss Limits

Beyond deposits, you can also set a maximum amount you want to bet or lose within a given period. This two-way protection helps you keep your budget fully in check and removes the risk of overspending.

Reality Check

You can choose to receive a reminder every 30, 60, or 90 minutes showing the duration of your session and the amount spent. It keeps you aware of how long you have been playing and helps you make informed decisions.

24/7 Support

For any questions or support related to responsible gaming, our Bengali-speaking support team is available 24 hours a day, 7 days a week via live chat. If you feel something is wrong, do not wait — talk to us right away.

Warning Signs

How to Recognise Problem Gambling

We often do not realise ourselves when enjoyable entertainment is turning into a problem. If you notice the following signs in yourself, it is a signal that you should take a break and seek help if needed.

If you notice these signs, contact hibij's support team or use the time-out or self-exclusion feature. Taking care of yourself is the most courageous decision you can make.

  • You keep betting to recover lost money and are losing even more.
  • You are hiding your gaming from family or friends, or lying about how much you bet.
  • You feel restless, irritable, or anxious when you are not betting.
  • You are having trouble keeping up with daily tasks, studies, or family responsibilities.
  • You are betting with money meant for household or essential expenses.
  • You are going into debt or borrowing money from others to spend on gaming.
  • You keep trying to stop playing but cannot manage to do so.
  • You are neglecting your sleep, eating, or health because of gaming.

Healthy Gaming

Tips for Playing Responsibly

💡 Budget Planning

  • Set aside a fixed budget for entertainment each week or month.
  • The minimum deposit at hibij is ৳100 — start with a small amount.
  • When your balance runs out, stop playing for the day — do not deposit more money on impulse.
  • Set winnings aside — do not bet all your winnings again.
  • Think of this entertainment cost the same way you would spending on a cinema trip or a meal out.

⏱️ Time Management

  • Decide how long you will play before you start, and stick to that time.
  • Keep the reality check reminder on so you can track your time.
  • Do not play at the expense of time with family, work, or studies.
  • Avoid playing late at night — lack of sleep reduces your ability to make good decisions.
  • Take at least one complete day off each month — explore other ways to enjoy yourself.

🧘 Mental Health

  • Do not bet to escape a low mood, anger, or loneliness.
  • Do not play expecting to win — winning may or may not happen, and that is normal.
  • Do not make quick decisions after a loss — take a short break first.
  • If it starts to feel like an addiction, talk to someone close to you.
  • Remember: hibij is an entertainment service — not a source of income.

👨‍👩‍👧 Family and Relationships

  • Do not hide your gaming habits from your family — be open and transparent.
  • Keep your account completely away from children or minors.
  • Put your device away during family events or important moments.
  • If loved ones express concern, listen carefully — their concern is not unfounded.
  • Seek support if you notice strain on your relationships.
21+

For Ages 21 and Over Only

Only individuals aged 21 or older may open an account and place bets on hibij. Giving a minor access to this platform is strictly prohibited. We use age verification to ensure that every account belongs to a genuine adult. If you suspect a minor has access, please notify our support team immediately.

How to Get Help

Asking for Help Is Not a Weakness

If you feel that betting is having a negative impact on your life, take action now. Do not wait — the sooner a problem is identified, the easier it is to resolve. hibij's support team is always here for you.

In our support chat you can speak in Bengali and get help setting a time-out, self-exclusion, or deposit limit. Your information will remain completely confidential.

Remember — stopping betting or taking a break is a courageous and wise decision. hibij respects that decision and works to make the process as simple as possible.

Ways to Contact Us

Live Chat Support

Get help in Bengali 24 hours a day, 7 days a week. Start a chat directly from your account.

Email Support

[email protected] — send any questions or requests related to responsible gaming.

Self-Exclusion Request

Apply at any time through Account Settings or via support.

Change Your Limits

Set your deposit and bet limits at any time in the "Responsible Gaming" section of your profile.

View Gaming History

You can view all your transactions and betting history at any time in your account dashboard.

Common Questions

Questions and Answers About Responsible Gaming

Log in to your hibij account and go to Profile Settings. There you will find the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing one requires a short waiting period for your protection. If you need help, contact us via live chat.

When self-exclusion is activated, access to your account will be suspended temporarily or permanently, but your balance will remain fully protected. Once the exclusion period ends (in the case of a temporary exclusion), you will be able to withdraw your funds. For permanent exclusion, the support team will arrange to return your balance.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is longer-term — 6 months, 1 year, or permanent. To end a self-exclusion you will need to contact the support team, and a waiting period applies to give you time to reflect.

No. It is strictly prohibited on hibij. Only individuals aged 21 or older may create an account and place bets. We ensure this through an age verification process. If we find that a minor has gained access, the account is closed immediately.

If you think a family member is engaging in problematic gaming behaviour, first speak with them openly and with empathy. Encourage them to use hibij's responsible gaming tools, or contact our support team. We can also provide assistance to family members. Remember — asking for help is a sign of strength, not weakness.

When the reality check is enabled, you will receive a pop-up notification at set intervals (30, 60, or 90 minutes). It will show you how long you have been playing in the session and how much you have spent and won. It keeps you aware and helps you decide when to stop playing.

Enjoy hibij Responsibly

Set your limits, play safely, and enjoy the fun. Explore our games or check our FAQ for any questions.

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