hibij Privacy
Policy

1. Introduction

hibij ("we", "our", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. Protecting your privacy is very important to us. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use hibij's website and services.

By using any of hibij's services, you are considered to have given your consent to the terms set out in this Privacy Policy. Please read this policy carefully. If you do not agree with any part of it, please refrain from using our services.

You can contact us at any time if you have any questions about our privacy policy.

2. What Information We Collect

hibij collects different types of information for various purposes. The categories of information are detailed below:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (linked to bKash, Nagad, or Rocket)
• Residential address and district
• National ID card or passport number (for identity verification)

2.2 Transaction Information

During financial transactions, we record the following information:

• Deposit and withdrawal amounts and times
• Payment method (bKash, Nagad, Rocket)
• Transaction reference number
• Bonus receipts and wagering records

2.3 Technical and Usage Information

When you use our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and pages visited
• Cookie and local storage data

3. How We Use Your Information

hibij uses the information collected only for specific and legitimate purposes. We use your information:

• For account verification and management — for secure login, password recovery, and account protection
• For service delivery — to manage deposits, withdrawals, and betting activities
• For fraud prevention — to detect unusual activity and maintain platform security
• To ensure responsible gaming — to identify problematic usage patterns and provide timely support
• To meet legal obligations — to comply with applicable laws and regulations
• To improve customer service — to resolve your complaints and questions quickly
• For relevant communications — to send important updates, policy changes, and account-related notifications

4. Cookies and Tracking Technologies

hibij uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for basic functionality
• Functional cookies: Used to remember your preferences and language settings
• Analytics cookies: Used to analyse website usage patterns and improve services

You can control cookies by changing your browser settings. However, disabling cookies may cause some services to not work properly.

5. Sharing Information with Third Parties

hibij does not sell your personal information or share it with unauthorised third parties. However, information may be disclosed in the following limited circumstances:

• Service providers: Our trusted partners for tasks such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer service — under strict confidentiality agreements
• Legal obligations: In compliance with court orders or lawful directions from government authorities
• Fraud investigations: To assist legal authorities in investigating financial crime or platform misuse
• With your consent: For any other purpose, information will only be shared with your explicit permission

When sharing information with third parties, we ensure that they also maintain equivalent privacy protections.

6. Data Security Measures

hibij uses industry-standard security measures to keep your personal information secure:

• SSL/TLS encryption: All data transfers are handled through encrypted connections
• Two-factor authentication: Additional identity verification when accessing your account
• Secure servers: Your information is stored in protected data centres
• Regular security audits: Regular security assessments to identify potential vulnerabilities
• Limited access: Only authorised staff can access your information for specific, necessary purposes

However, no method on the internet is one hundred percent secure. While we strive to ensure the highest level of protection, it is not possible to guarantee absolute security.

7. Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account information — for the entire duration the account remains active
• Transaction records — generally at least five years after account closure
• Identity verification documents — as required by legal obligations
• Customer service conversations — for a reasonable period after the issue is resolved

Once the set retention period has passed, your information is securely deleted or anonymised.

8. Your Rights

As a registered user of hibij, you enjoy the following rights:

8.1 Right to Access Information

You can request a copy of your personal information held by us at any time. We will provide it within a reasonable time from the date of receipt of your request.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your information, you can request a correction. We will make the correction as quickly as possible.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, this right may be limited in cases of legal obligations or disputes.

8.4 Right to Withdraw Consent

You can opt out of marketing communications at any time. However, communications essential for service operation will continue.

9. Privacy Protection for Minors

hibij strictly maintains a 21+ age limit. We do not knowingly collect information from persons under the age of 21. Age is verified during the registration process. If we are informed that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant information.

10. Changes to the Privacy Policy

hibij may update this Privacy Policy from time to time. When changes are made, we will:

• Update the date on this page
• Send a notification to your registered email for significant changes
• Display a clear notice on the platform where necessary

Continued use of the service after any changes will indicate that you have accepted the revised policy. It is therefore recommended that you visit this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our privacy team is always ready to assist you.